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This was a great experience and I was thankful to have them.
Very prompt payment upon my husband's passing. I had to make a few calls, the people at the Insurance Company were very attentive and helpful to get the check sent to me.
The claim I filed was for a suicide situation. There were no issues with the death certificate, received the money exactly as promised.
My wife past away and the process to request & receive the death benefit went very smoothly. Everyone I talked with were very friendly and the information they provided was greatly appreciated.
My husband purchased this policy in December 1998 and continues to pay on the Term Policy all these years. He passed away in February 2017. I called Protective about 10 days after his passing. They sent me the forms and I returned them by the end of March with a copy of his death certificate. By the first week of May 2017 I had my check with the full amount of the policy. There were no glitches or delays. The process was efficient and smooth and did not cause me
any unnecessary anxiety at a very difficult time in my life.
I really appreciated the compassion extended to me throughout the process.
A death in the family is always traumatic....you made this claim go smoothly
The forms to be filled out were clear and relatively simple. Staff was very helpful with any clarifications needed.
I recently had interactions with Protective because of a death in my family. I dreaded dealing with the insurance claims. Protective made it as seamless as possible and paid out the claim in a relatively short period of time. All of my interactions with them were extremely professional and productive. Would recommend
it took awhile from our end to get all the papers together but there was no delay once we sent in the paperwork. Great company! I decided to buy my own life insurance from this company
Insurance companies are always good at collecting premiums, but claims can be different. However, I found Protective Life's process to be amazingly simple and the claims processing faster than I expected with no fuss. The customer support staff was very helpful and I spent very little time on hold.
When my husband died unexpectedly at 66, I realized that what we had done together years ago, in our youth, laughingly, could come true. Your policy has survived the years of money changing hands. However, your people who answer questions and guide recipients through forms and respond again and again to questions deserve the accolade. Bravo, and thanks to them, for personalizing and empathizing at a difficult time.
They were very quick in the claim process and made it easy for me. They were considerate and very thorough. Highly recommended.
I have been extremely happy with both my policy and more importantly my claims experience. I've been an insurance agent for over 30 years and I've always believed that a life insurance company isn't fully tested till you need it. My wife passed away about a month ago. Protective Live walked me through the claims process every step of the way. This coupled with the way they treated me with sincere compassion. They made a difficult time for me bearable. I recommend Protective
Live without reservation.
Protective was very respectful and kind at the worst time on my life they helped me get my claim taken care of quickly and professionally
I'm so thankful that we had a protective life policy. It will allow me to stay in my house without hardship.
When submitting a claim, they were helpful and sent me all the proper paperwork for applying for the claim to be paid. The claims on both policies were paid in a timely manner.
My wife and I bought this policy when we first moved into our new house 11 years ago. At the time we never really thought one of us would pass and leave the other. I must say that this was probably the best decision we ever made.
I am so pleased with the service that they provided after my husband passed away. They were kind, sensitive and very efficient in handling everything.
The paperwork was overwhelming after my husband's death and Protective processed everything in a timely manner.
I was prepared for a long and difficult process to collect on my wife's insurance policy. I was pleasantly surprised that the process was very short and easy. I received the proceeds very quickly and I am very grateful.
We bought our policies never thinking they would be needed at an early age, but just in case... Well, unfortunately that in case happened and my wife passed away early in life with a rare form of breast cancer. Protective Life made it easy to do the necessary paperwork and paid very quickly. Thanks.
After my dad passed, they were very supportive & expedient with processing my claim!
Enrollment process is easy. Monthly draft feature helps me. Peace of mind knowing I don't have to worry about a thing
Last year on Dec. 20 I lost my dad. During this time of loss I was also dealing with the joy of the holiday for everyone else. Your representatives were more than helpful and empathetic in working with me and making the claim easy to process, explaining my options and required submissions.
The agents were kind and helpful and I found the process to be quick.
My husband passed January 2015 and the Protective Life Insurance representative was professional, compassionate and responsive. We'd had the policy over 15 years and all I had was a copy of the confirmation of payment and the representative went out of his way to make the process smooth for me. To be a sudden widow at age 50 was the most difficult time of my life and Protective Life Insurance made this process as simple as it possibly could have been. Thank you for being
respectful of what I was going through.
Unfortunately my husband passed at the beginning of the year. We had insurance thru Protective Life and there were no delays in settling our policy.
I am still grieving, over the loss of my husband, my best friend. He passed away this last memorial day in a tragic accident. I have had a flood of paperwork and other huge issues to deal with since that horrible day. I have to say Protective Life made the process of my claim very easy. All of the representatives I spoke with were sympathetic and kind to my situation. They did have to give me a gentle reminder once as to what I needed to do next, but it was necessary as
I had gotten stuck. The claim was easy, no pressure or hassles. An interest bearing account was set up for me, and I don't have to worry about it. Thank you, Protective Life and all your caring employees.
This year stayed off so bad with the passing of my father on Jan 1, 2015. He did have a life insurance policy with Protective which enabled me to bury him with FULL HONORS being he was a Navy Vet of 24 years he services or country & had just retired from his 2nd career the day before he passed from the Sherrifs Department. 8 months into the year, my mother passed away as well on August 11, 2015 & she to had a policy. We were able to have a Beautiful Catholic Funeral
as well with the help of her policy. Protective was very supported during these 8 months that I had to reach out to them. I could never thank them enough for all they have done for my parents & my family of 6 (4 small children 2 adults)
during the most difficult time of my 36 years of life! I thank u from the bottom of my heart Protective for ur Services.
I had this insurance for many years and have been very happy with it.
My Dad passed last year, and he had a policy with Protective Life. I called them, and the person I spoke to was sympathetic and very helpful. She told me exactly what to send in, and when she received it, she gave me a call to confirm that she received it. In less than one week, Protective Life sent me a check (which helped immensely with the costs of the funeral). I can't say enough good things about Protective Life.
My husband and I got this ins when we go married...he passed away last year and I Thank God for the ins. It helped me deal with other stuff while i was in the greiving process...
The claim was satisfied seamlessly. I lost my husband suddenly and with everything that was happening I am so glad I did not have to worry with the policy being satisfied. Protective Life wrote the check and sent it without question. GRATEFUL!
My husband purchased Protective .Life Insurance many years ago. I didn't think much of it as you never assume your husband will die at the age of 69. When he died last year of cancer, Protective was th Protective e ONLY company that made the process easy for me. The were understanding, compassionate and easy to deal with and did not make me feel as if I were trying to get away with something. You can't imagine all the paperwork involved in a persons death, with people
who as so unfeeling. Anyway the insurance has been very helpful, and though I wish he were here, I am so happy he has the foresight to chose Protective.
I was a beneficiary of my mom's insurance. We did not know that she had prepared for us in her passing. We should not have been surprised, she always considered her kids before herself and even in her death she did just that! I am so blessed to have had a mom whose selfless expression was her undying legacy. Protective Life was so courteous and sensitive in our time of loss. We were extremely pleased with the options we had for our benefit payment. Thank you for helping
us during this time!
My husband died suddenly last year. His life insurance was paid quickly and without causing any extra burden on my family. I am so grateful our policies are with Protective Life.
Payment of a life policy was efficient and quick. nice to have a company that takes care of policy holders in their time of despair when a loved one is lost.
The payout on a Protective life insurance policy was hassle-free and speedy. Protective also offered an option of holding money in an interest bearing account. The customer service was pleasant and competent.
I have been very pleased with Protective Life. Very good people, who follow through with excellent, seamless service.
Protective Life staff were very easy to work with and answered all my questions clearly and accurately. My claim was processed quickly and paper correspondence was sent to my home to document everything. Very impressed with the level of customer service and competency.
When my spouse passed away, the claims processor was extremely sensitive and very helpful in helping me with my claim.
In the end, it took less time than I had anticipated to have my claim handled. A few frustrations during the process, but, overall, I am satisfied.
I was very pleased with the service and prompt information. I spoke with one lady on the phone and one gentleman via email. Both times I was impressed with them.
Good experience. I was able to execute my document efficiently. Good customer service
The Good: Everyone my family and I talked to during the claim process were extremely professional and pleasant. The "Needs Improvement": During the initial claim process we were told that some of the forms needed to be Notarized so we planned for that service. In reality none of the forms needed a Notary (one form just needed a Witness). The form used by the Grandchildren was filled out appropriately, printed, and then mailed in. Upon receiving the document Protective
Life contacted us and informed us that photocopies were not allowed. Although understandable this rule should be clearly printed on all forms or clearly stated in the initial claims packet. Our initial payout checks were calculated
incorrectly. After speaking with a representative we received our full payout in a separate check. Although we were glad things were finalized one would figure that payouts would be double, triple, or quadruple-verified.
I received the insurance check in a timely manner once I submitted the requested paperwork for proof of claim. Curiously, the same day I received the check, I received another piece of correspondence from Protective Life saying they still had not received the requested paperwork. ?
Long time client, they were there when I needed them.
My husband passed away suddenly, the people were very nice, but the amount of paperwork was intimidating for one still in shock.
My wife died fall of 2014 and the claim was made and everything went well. I ws quite pleased with the way the claim was handled.
Our clients often times need to change their living benefits. The interface you have with our firm makes it easy.
My husband passed from Glioblastoma Multiforme Brain Cancer after only 7 months from diagnosis. In the back of your mind, you worry about the "what ifs" so I was very thankful that I listened to my "what ifs" and had life insurance for my husband. I had to take Family Medical Leave from my job and used the "terminally life ending" up front portion of his life insurance money for us to make our financial ends meet that afforded him to be able to go out of state for
his cancer treatments and I was able to be with him during these three months and then at the end I was able to be at home with him for two months in Hospice Care. It was a blessing to have this money available - if not, I would not
been able to care for him. The money allowed us to be together and face his life ending journey as a couple as I was with him every step of the way.
I had 3 insurance policies in place & Protective was the last one to send me a check. Expect them to take at least 2-3 weeks to settle, even if your policy is beyond the 2 year contestability period.
Dealing with this company was the single most frustrating experience of my life. I filled out the same paperwork 5 times. There was no communication from them only my inquiries into why I did not hear anything from them. It took nearly 5 months to get death benefits from my husband's life insurance policy. So not only did I have to deal with his death I had to worry about how my children and I were gonna survive. It took so long my current home went up for auction
before I could find a place to live. Loosing my husband and the father of my children was traumatic enough, dealing with these people made it so much worse.
The customer service at this company is poor- as in, completely unresponsive.
Reviewers had an opportunity to enter a sweepstakes for a gift card in exchange for survey participation, regardless of opinion.